What you will do
Customer Service Agent is key role reporting to the Customer Service Team Leader and will be based in Dubai. You will Provide best-in-class customer service for both internal and external cutomers while dealing with all types of requests received directly from customers including order bookings, complaints handling and solution support
securing best supply solutions for customers in close cooperation with sales department, logistics, finance teams and other stakeholders from within the company to maintain daily business improving our internal processes as well as daily experience of our customers.
How you will do it
Sales order procedure
- Handle customer purchase orders and create sales orders
- Cooperate with sales representatives.
- As customer’s main point of contact, identify customer needs and build good customer relationships
- Secure the best supply solution for the customers
- Place purchase order requisitions (for specific business units only)
Shipping: provide transport related instructions and other specific information
Claims: act as customer’s primary point of contact throughout the claim process
What you can learn;
Bunch of soft skills related to work
Mastering communication skills
Excel mentored trainings
Development program
What we look for
- High school degree or higher
- Fluency in English, both written and verbal
- PC skills – MS Office, intermediate level
- Customer oriented with focus to details.
- Team player
- Previous experiences in customer services are advantage.
인류의 진보를 위한 노력을 이들이 지원하고 있다는 것을 항상 믿어왔습니다.
경력 경로를 창조하고 개발할 기회를 잡은 것은 물론, 성공적인 지원, 교육 및 훈련을 받았습니다
Karen | 공장 관리자 | 미국
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Ignacio | 비즈니스 개발 리더 | 스페인
하나의 팀 환경인 JCI에서 우리는 훨씬 더 큰 잠재력을 일깨우고 발현할 수 있습니다
Tanya | 글로벌 하드웨어 플랫포밍 이사 | 미국
전 사람들의 삶을 개선하는 혁신을 전달하는 일에서 기쁨을 느낍니다. 우리는 스스로 정한 한계 외에는 한계가 없죠
Gyandendra | 엔지니어링 이사보 | 인도