Security Service Technician

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive pay.
• Paid vacation, holidays, and sick time -10 days of vacation for the first year (plus sick time).
• Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• Company vehicle, tools, and equipment provided to complete all jobs.
• Scheduling and management support.
• JCI Employee discount programs (The Loop by Perk Spot).

What you will do 

Responsible for designing, installing, and servicing the software and hardware for integrated applications following governing codes and standards. Design, install and service various types of communication applications to include wireless and LAN/Wan based security, fire, video surveillance and access control solutions following governing codes and standards.  
      
How you will do it    

• Design installs and services the software and hardware for integrated systems/applications without supervision. 
• Completes system and network programming as required. 
• Locates and clears trouble with damaged equipment or wiring, readjusts equipment, repairs, or replaces inoperative equipment and tests for proper operation. 
• Maintains a positive liaison between Tyco IS and the customer to ensure proper communication is filtered through the Tyco IS and the customer organization while maintaining a high degree of professionalism and customer satisfaction. 
• Coordinates testing and final acceptance of system/application with the customer, police, fire, or other agencies as required. 
• Ensures proper application of systems products to meet customer requirements.           
• Responsible for engineering, configuration, installation, maintenance, and support of data/video communication networks including wireless and IP solutions. 
• Develop and provide training and technical support tools for users with varying levels of IT, Security and Fire knowledge and competence. 
• Construct and maintain up-to-date and accurate documentation of security, fire and network configurations, diagrams, and programming records.
• Create detailed security, fire, and networked server documentation, including physical diagrams, logical diagrams, IP address schemes and asset management and database designs. 

What we look for 
  

Required 

• Associate degree preferred or equivalent work experience. 
• High School Diploma required. 
• Must have a valid driver license. 
• Variety of Security, Fire, and communication manufacturer product certifications. 
• State and Local Certifications as required. 
• Have the aptitude and or the years of experience capable of designing, installing, inspecting, and repairing integrated systems/applications. 
• Have the aptitude and experience in wireless and LAN/WAN network engineering using Cisco products including Layer 2/3 Switches and Routers. 
• Experience with and solid working understanding of Cisco switches, routers, IOS software and diagnostics. 
• Good working knowledge of required technical hardware such as Cisco Routers, CSU, DSU, bridges, multiplexers, servers, and switches; knowledge of building, configuring, and troubleshooting campus networks and remote access networks using Cisco Catalyst multi-layer switching technologies over high-speed Ethernet and Cisco routers connected to wired and wireless LANs. 
• Excellent oral and written communication skills. 
• Excellent organizational skills.                                                             
• Manage multiple tasks and resources. 
• Client/Server diagnostic support skills to understand how applications communicate within LAN/WAN/MAN networks and over the Internet. 
• Good understanding of IP Backbone Architecture, TCP/IP protocol. 
• Strong analytical and troubleshooting skills. 
• Ability to effectively interact with internal organization and customer representatives and be a team player at all levels. 
• Possess a high level of PC literacy. 
• Must possess advanced knowledge of designing, installing, inspecting, and repairing integrated systems/applications. 
• Ability to work independently or in a team environment. 
• Interpret/read blueprints, building plans, electrical, schematics and sprinkler/fire plans to complete equipment installations, repairs, inspections, and clear troubles. 
• Ability to occasionally travel out of town to customer locations and training. 
• Must be available after hours to provide off-site software and hardware support and if required on-site support to resolve system failures for integrated applications. 

Preferred 

• Project Management will be an optional requirement.      
• Fire and Project Management will be an optional requirement.    
• Cisco Certifications (CCNA or higher) and SE or FE, MCSE Preferred unless required for a customer need than this would be required. 
• NICET Fire Level 1 and 2 required, 3 preferred. 
• NICET Access Control and Close Circuit TV preferred. 
• Experience with Software House, American Dynamics, Bosch, DMP, and other Enterprise Level Access Control systems, CCTV, and IP video systems.