Are you passionate about sales and customer engagement? Do you thrive in a fast-paced environment where your ability to identify and qualify leads makes a real impact? Join our Inside Sales team and help us drive growth.

As an Inside Sales Specialist, your primary focus will be on Lead Generation and Lead Qualification. You will play a key role in identifying new business opportunities, assessing lead quality, and ensuring a smooth handover to our frontline sales team.

Key responsibilities:

• CRM Management: Maintain and update leads in SalesForce.com

• Prospecting: Conduct desktop research to identify new prospects and leverage field team insights

• Outbound Engagement: Initiate outbound calls and create new leads

• Lead Qualification:

  • Score and assess leads based on data quality and completeness

  • Evaluate asset eligibility for upgrades or additional services

  • Initiate customer conversations to understand needs and gauge interest

  • Review data qualified lead (DQL) and updating SFDC

• Lead Scoring:

  • Assess data quality & completeness

  • Identify whether current assets are eligible for upgrade / updating including any recent works

  • Assess opportunities for additional services

  • Confirm whether customer has budget, authority, need & timing (Lead scoring)

• Lead Management & Lead Nurturing:

  • Assign qualified leads to the appropriate sales representatives

  • Convert leads into opportunities or schedule for future re-engagement

  • Manage and support campaign execution

• Focus Areas: Lifecycle & Modernization (L&M) ; Upgrades, Spare Parts; New Maintenance Contracts

What we look for:

• Fluent working knowledge of Arabic and English

• Previous experience in inside sales, telemarketing, or other business-related roles is an advantage

• Bachelor’s degree in Business, Electronics, Mechanical, or Electrical Engineering (preferred)

• Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook) and internet-based tools

• Strong customer empathy and ability to build lasting relationships

• Highly adaptable with a strong desire to learn and grow

• Excellent communication and active listening skills

• Proven ability to multitask, prioritize effectively, and manage time efficiently

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