Application Engineer I – REMOTE

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer:

• Competitive salary 

• Paid vacation/holidays/sick time – 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one

• Extensive product and on the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

Who We Are:

YORK® Airside Technical Services (ATS) from Johnson Controls, helps clients respond to their building efficiency needs by providing the widest variety of industrial and commercial airside units (AHU) on the market. From reducing a facility’s carbon footprint, to delivering a healthier indoor environment and cutting energy costs, we create smaller, more energy efficient AHUs tailored to fit almost any comfort or process cooling application. This position is not eligible for Visa sponsorship.

What You Will Do:

In this role of AHU Aftermarket Parts Application Engineer, you will provide sales and technical support to the Field Sales and Service organization, end users and contractors in a consistent manner for aftermarket product offerings. You will be responsible for quoting, processing incoming orders, ensuring accuracy and efficiency in data entry, managing order entry, order status, follow up with suppliers, create new customers profiles, while providing support for the Global Airside Field Sales & Service organization in a consistent manner across the entire Product Service Department. 

How You Will Do It:

• Provides selling support through technical assistance via Sales Force and email inquiries from field offices, contractors and end users

• Works with Suppliers, JCI factories and Engineering teams to provide part numbers, pricing and delivery for Airside Aftermarket parts

• Utilizing system databases, provides parts pricing and freight estimates

• Coordinate archive data requests with internal retention center to support the Airside agents and JCI Sales and Rep/Agents

• Resolve RMA issues that arise with customer orders

• Identify Continuous improvement opportunities thru day-to-day support activities

• Provides assistance or information for favorable aftermarket sales. Effectively promotes/enhance aftermarket product offerings for purchase

• Works with suppliers and manufacturing plants to increase sales through price discounts, premium shipping, quantity breaks

What We Look For:

Required 

• Bachelor’s degree in related field required or minimum 5 years work experience in aftermarket part sales, administrative and customer support role

• Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software, Sales Force and E-mail is required

• Adheres to the Company's Code of Conduct and Business Ethics Standards 

Preferred

• Demonstrated knowledge of marketing and sales skills is desirable

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.