What will you do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
How will you do it?
Order Processing
- Order input in SAP (different order types)
- Incoming calls management
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)
Backorder monitoring and order management
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders
Handling non-conformities and complaints
- Issue internal complaints and RMA if required. (Salesforce/SAP)
- Send customer receipt confirmation of complaint
- Follow up and coordinate internally on solution and corrective actions
- Inform the customer about corrective actions or escalate/involve account manager
- Action on solution and corrective actions
- SAP and Salesforce credit-note procedures (DOA)
Enquiry handling
- Handle customer questions on deliveries, delays, problems, etc.
- Follow-up on pending basic quotes
- Coordinate approach with Inside/outside sales representative
Customer care
- Handle customer questions effectively and in a service-oriented manner
- Follow up on actions requested in sales representatives call reports
- Inform customers about changed delivery times and equivalent products
Filing & miscellaneous
- Case management in Salesforce
- Support debtor control on collecting accounts receivable
- Keep customer details and price agreements up-to-date.
- Collect, share and document leads, projects, competitor details
What are we looking for?
- Bachelor’s degree in business, international relations or related.
- English Proficiency
- Previous experience as CSR
- Customer-oriented with a focus on details
- PC skills/ MS office
- Problem-solving
- SAP (desirable)
Wir sind seit jeher überzeugt, dass es darauf ankommt, durch unser Handeln die Menschheit voranzubringen.
Ich bekomme hier die Chance, einen Karriereweg für mich anzulegen und zu entwickeln, und ich bekomme auch die Unterstützung und die Fortbildungsmöglichkeiten, um auf diesem Weg erfolgreich zu sein.
Karen | Plant Manager | Vereinigte Staaten von Amerika
Das Beste daran, mit einem Team aus der ganzen Welt zusammenzuarbeiten, ist, dass wir voneinander lernen können und dadurch auf persönlicher und beruflicher Ebene wachsen.
Ignacio | Business Development Leader | Spanien
Dadurch, dass wir bei JCI als „Ein Team“ zusammenarbeiten, können wir unser Potential voll ausschöpfen.
Tanya | Director Global Hardware Platforming | Vereinigte Staaten von Amerika
Ich möchte Innovationen erschaffen, die das Leben der Menschen verbessern. Wenn man etwas wirklich will, kann man alles schaffen.
Gyandendra | Associate Engineering Director | Indien