Inside Sales Engineer- Controls Systems

What you will do

Inside Sales Engineer – Controls systems is a key role reporting to Inside Sales Leader and will be based in Abu Dhabi. You will support the UAE customers by identifying the requirements from Field Operations, Phone/ Email interaction with the customer, and offering standard and specific solutions and services. This in order to retain customers and maximize opportunities and their success ratio.

You will collaborate with Outside Sales, Field Operations, Customer representatives, and technical services resources to ensure proposals include technical solutions that accurately address customer needs, adhering to JCI’s standards and specifications. 

How you will do it

As an IS Engineer, you will be the key point of contact for clients for answering queries and providing basic technical advice and information on new product introductions and modifications.

You will handle Controls and Security (Service) system inquiries, follow up with the customers, build and maintains good relationships through Wholesale Distributors at all levels, and coordinates new and repeat sales to ensure 100% customer satisfaction and account retention.

Key aspects of the Inside Sales role are:

• Create proposal through Word/ CPQ / pricing tools / Service selection tool
• Partner with local area team for
  • Onsite asset counts/site details
  • Guidance on pricing
  • Upsell opportunities
• Review for proposal prior to customer submission
• Review & approval of Order Receipt
• Outbound calling for follow up
• Capture & update all actions in SFDC
• Call/e-mail customers with outstanding / soon to expire proposals
• Review current / expiring contracts.
• Provide technical and commercial clarifications to customers and distributors

You will participate with other regional sale colleagues in sharing marketing intelligence about product opportunities that will grow sales, submits orders and confers with Customer Service Representatives and coordinate with outside sales and demand planner for forecast orders and special pricing (SPR).

You will contribute to sales effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.

What we look for

Required

• Bachelor’s degree in electrical / Electronics / Instrumentation engineering or equivalent
• 3 Years minimum experience in sales/estimation of Controls, Security and Building Technology Industry
• Experience in preparing costing in MS excel. Must be able to Prepare quick quotes in MS Word.
• Track record of over-achieving goals
• Demonstrated ability to influence account decision makers at key levels
• Must be able to make 45-60 calls on average per day.
• Experience working with a CRM database.