What will you do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
How will you do it?
Order Processing
- Order input in SAP (different order types)
- Incoming calls management
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)
Backorder monitoring and order management
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders
Handling non-conformities and complaints
- Issue internal complaints and RMA if required. (Salesforce/SAP)
- Send customer receipt confirmation of complaint
- Follow up and coordinate internally on solution and corrective actions
- Inform the customer about corrective actions or escalate/involve account manager
- Action on solution and corrective actions
- SAP and Salesforce credit-note procedures (DOA)
Enquiry handling
- Handle customer questions on deliveries, delays, problems, etc.
- Follow-up on pending basic quotes
- Coordinate approach with Inside/outside sales representative
Customer care
- Handle customer questions effectively and in a service-oriented manner
- Follow up on actions requested in sales representatives call reports
- Inform customers about changed delivery times and equivalent products
Filing & miscellaneous
- Case management in Salesforce
- Support debtor control on collecting accounts receivable
- Keep customer details and price agreements up-to-date.
- Collect, share and document leads, projects, competitor details
What are we looking for?
- Bachelor’s degree in business, international relations or related.
- English Proficiency
- Previous experience as CSR
- Customer-oriented with a focus on details
- PC skills/ MS office
- Problem-solving
- SAP (desirable)
Kami sentiasa percaya mereka hendaklah membantu memajukan umat manusia dalam semua usaha kami.
Saya mempunyai peluang untuk mencipta dan membangunkan laluan kerjaya, serta sokongan, pendidikan dan latihan untuk berjaya.
Karen | Pengurus Loji | Amerika Syarikat
Bahagian terbaik bekerja dengan pasukan dari seluruh dunia ialah kita boleh belajar daripada satu sama lain, yang membantu kita berkembang secara peribadi dan profesional.
Ignacio | Peneraju Pembangunan Perniagaan | Sepanyol
Kami mempunyai potensi untuk melepaskan dan melepaskan lebih banyak lagi di sini, di JCI, sebagai persekitaran satu pasukan itu.
Tanya | Pengarah Global Harware Platforming | Amerika Syarikat
Saya bersemangat untuk menyampaikan inovasi yang menjadikan kehidupan orang lebih baik. Langit adalah batasnya jika anda memilikinya dalam diri anda.
Gyandendra | Pengarah Kejuruteraan Bersekutu | India