Service Administrator

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive Pay
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Check us out: A Day in the Life of the Building of the Future – https://youtu.be/pdZMNrDJviY]

What you will do:

The primary role of the Service Admin is handling customer inquiries and overseeing the needs and requirements of the customer to support the Service Team projects. They are savvy in terms of technology, business practices, and have significant experience in the customer service field. They rely on experience and judgement to plan and accomplish goals and a wide degree of creativity and latitude is expected. The role provides support to the Field Service team in addition to coordinating the flow of information among team, external organizations, and leadership with an emphasis on customer service.

How you will do it:

• Take service calls and emails from customers needing service and create service work orders.
• Support the field service by communicating service requests through the work order system.
• Get acquainted and competent on the use of company's asset & work orders software (Upkeep – Sage)
• Assist in developing new and improved ideas for warranty/service.
• Maintains and assists with training for asset/wo order system.
• Works with sales team on gathering information like Purchase orders and creates job numbers when needed.
• Gather all customer information relevant to their service request and communicate clearly to regional managers on work to be performed.
• Creates & dispatches work orders to area and project managers.
• Write-ups for the accuracy of work completed and capturing of required information.
• Ensure continuous communication with the customer.
• Clear and concise communications with department managers, employees, and company customers.
• Review service reports and update account information as needed or reach out to party responsible to update.
• Review schedule with area managers and review with regional team on what they are at with services in the area.
• Assist with special projects coordination, research, and reporting.
• Process reports and send weekly summary to manager.
• Attend meetings with customers and meetings with employees that are a result of warranty and services.
• Identify business development and add-on sales opportunities.
• Supports to ensure that when billable work is completed that all items are invoiced and sent to accounting.
• Develop and maintain a clear and concise communications with department managers, employees, and company customers.
• Provide excellent customer service.
• Other duties as assigned.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.