What are you going to do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
How will you do it?
Order Processing
- Order input in SAP (different order types)
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)
Backorder monitoring and order management
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders
Enquiry handling
- Handle customer questions on deliveries, delays, problems, etc.
- Follow-up on pending basic quotes
- Coordinate approach with Inside/outside sales representative
Customer care
- Handle customer questions effectively and in a service-oriented manner
- Follow up on actions requested in sales representatives call reports
- Inform customers about changed delivery times and equivalent products
Filing & miscellaneous
- Case management in Salesforce
- Keep customer details and price agreements up-to-date.
- Collect, share and document leads, projects, competitor details
What are we looking for?
-Fluent in English (conversational)
-Customer-oriented experience with a focus on details
– PC skills – MS office
-Communication and interpersonal skills
-Problem-solving
-SAP (desirable)
Kami sentiasa percaya mereka hendaklah membantu memajukan umat manusia dalam semua usaha kami.
Saya mempunyai peluang untuk mencipta dan membangunkan laluan kerjaya, serta sokongan, pendidikan dan latihan untuk berjaya.
Karen | Pengurus Loji | Amerika Syarikat
Bahagian terbaik bekerja dengan pasukan dari seluruh dunia ialah kita boleh belajar daripada satu sama lain, yang membantu kita berkembang secara peribadi dan profesional.
Ignacio | Peneraju Pembangunan Perniagaan | Sepanyol
Kami mempunyai potensi untuk melepaskan dan melepaskan lebih banyak lagi di sini, di JCI, sebagai persekitaran satu pasukan itu.
Tanya | Pengarah Global Harware Platforming | Amerika Syarikat
Saya bersemangat untuk menyampaikan inovasi yang menjadikan kehidupan orang lebih baik. Langit adalah batasnya jika anda memilikinya dalam diri anda.
Gyandendra | Pengarah Kejuruteraan Bersekutu | India