What you will do
The Technical product Support Specialist is a subject matter expert that provides design services, training activities and technical support to our local sales teams or in close cooperation with the local sales teams to the customers. Responsible for support and advice regarding the correct use and application of Johnson Controls full range of Fire Suppression products in India region.
How will you do it
Provide technical support.
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Support sales and their customers on the correct application, installation of our products and systems in accordance with the relevant standards and manuals.
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Support customers in correct use of available design criteria, tools and software.
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Answering questions (mail, and phone) regarding use and application of products, systems based on local and international codes & standards.
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Assist sales in generating incremental product sales by providing comparisons and material take-offs.
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Develop and maintain the processes tools that optimize the customer supports.
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Site Support for product troubleshooting.
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Co-ordinate with factories and QA team for quality issues.
Deliver trainings.
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Deliver theoretical and practical training sessions on products, system design and installation, commissioning, maintenance, fault-finding, software, codes and standards for internal and external audience.
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Keep track of training needs and inform sales and existing users about training offering.
Provide design services
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Interpret and review specifications.
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Generate design, BOM, system drawings and hydraulic calculations.
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Apply relevant standards and regulations.
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Create and archive drawings and project documents in line with the applicable procedures.
What we look for
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Engineering degree/ Diploma or similar background through education or experience.
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3-5 years of Experience on Fire suppression systems.
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Gas Fire suppression design & hydraulic flow calculation experience
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Design & hydraulic calculation Knowledge on multiple brand Gas fire suppression systems.
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Basic understanding on Fire suppression releasing panels and sprinkler system.
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Knowledge of international fire codes and standards.
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Good verbal and written command of English.
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Knowledge and experience with computer programs (CAD programs, MS Office,).
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Service oriented.
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Customer focus, opportunity and solution minded.
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Experience working in a matrix organization.
Da sempre crediamo che ogni nostro sforzo possa contribuire a far progredire l’umanità.
Ho l’opportunità di creare e sviluppare un percorso professionale, e in più il supporto, la formazione e i training per avere successo.
Karen | Direttore di stabilimento | Stati Uniti
La parte migliore del lavorare con un team proveniente da tutto il mondo è che possiamo imparare gli uni dagli altri, il che ci aiuta a crescere personalmente e professionalmente.
Ignacio | Responsabile sviluppo aziendale | Spagna
Qui, in JCI, lavorando come un unico team, abbiamo l’opportunità di creare e ottenere molto di più.
Tanya | Direttore piattaforma hardware globale | Stati Uniti
Sono entusiasta di realizzare innovazioni che migliorano la vita delle persone. Nulla è impossibile se lo vuoi veramente.
Gyandendra | Direttore tecnico associato | India