What will you do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
How will you do it?
Order Processing
- Order input in SAP (different order types)
- Incoming calls management
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)
Backorder monitoring and order management
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders
Handling non-conformities and complaints
- Issue internal complaints and RMA if required. (Salesforce/SAP)
- Send customer receipt confirmation of complaint
- Follow up and coordinate internally on solution and corrective actions
- Inform the customer about corrective actions or escalate/involve account manager
- Action on solution and corrective actions
- SAP and Salesforce credit-note procedures (DOA)
Enquiry handling
- Handle customer questions on deliveries, delays, problems, etc.
- Follow-up on pending basic quotes
- Coordinate approach with Inside/outside sales representative
Customer care
- Handle customer questions effectively and in a service-oriented manner
- Follow up on actions requested in sales representatives call reports
- Inform customers about changed delivery times and equivalent products
Filing & miscellaneous
- Case management in Salesforce
- Support debtor control on collecting accounts receivable
- Keep customer details and price agreements up-to-date.
- Collect, share and document leads, projects, competitor details
What are we looking for?
- Bachelor’s degree in business, international relations or related.
- English Proficiency
- Previous experience as CSR
- Customer-oriented with a focus on details
- PC skills/ MS office
- Problem-solving
- SAP (desirable)
Siempre hemos creído que deben ayudar al avance de la humanidad en todas nuestras actividades.
Tengo la oportunidad de crear y desarrollar una trayectoria profesional, y de contar con el apoyo, la educación y la formación para tener éxito.
Karen | Gerente de planta | Estados Unidos
Lo mejor de trabajar con un equipo formado por integrantes de todo el mundo es que podemos aprender unos de otros y avanzar de manera personal y profesional.
Ignacio | Responsable de desarrollo de negocios | España
Tenemos el potencial de liberar y desarrollar mucho más aquí, en JCI, en el entorno de un solo equipo.
Tanya | Directora de Global Hardware Platforming | Estados Unidos
Me apasiona ofrecer innovaciones que mejoran la vida de la gente. El cielo es el límite si lo deseas.
Gyandendra | Director asociado de ingeniería | India