What are you going to do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
How will you do it?
Order Processing
- Order input in SAP (different order types)
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)
Backorder monitoring and order management
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders
Enquiry handling
- Handle customer questions on deliveries, delays, problems, etc.
- Follow-up on pending basic quotes
- Coordinate approach with Inside/outside sales representative
Customer care
- Handle customer questions effectively and in a service-oriented manner
- Follow up on actions requested in sales representatives call reports
- Inform customers about changed delivery times and equivalent products
Filing & miscellaneous
- Case management in Salesforce
- Keep customer details and price agreements up-to-date.
- Collect, share and document leads, projects, competitor details
What are we looking for?
-Fluent in English (conversational)
-Customer-oriented experience with a focus on details
– PC skills – MS office
-Communication and interpersonal skills
-Problem-solving
-SAP (desirable)
Vi har altid ment, at vi skal være med til at fremme menneskeheden i alt, hvad vi foretager os.
Jeg har mulighed for at skabe og udvikle en karriere, og jeg har den støtte, uddannelse og oplæring, der skal til for at opnå succes.
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Den bedste del af at arbejde med et team fra hele verden er, at vi kan lære af hinanden, hvilket hjælper os med at vokse personligt og professionelt.
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Vi har potentialet til at opnå så meget mere her hos JCI, når vi arbejder som ét team.
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Jeg brænder for at levere innovation, der gør livet nemmere for folk. Der er ingen grænser, hvis du har det i dig.
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