What you will do   

Provide alarm and incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization that covers hundreds of locations, and over 100,000 people in over 100 countries.  

How you will do it 

• Respond to all alarm events and answer incoming calls regarding the customer alarms quickly and efficiently 

• Action/respond to both internal / external customer emails 

• Answer all incoming calls promptly and effectively in an efficient and professional manner 

• Follow through and take ownership on all queries where possible 

• Work unsupervised and maintain professionalism 

• Contribute to well-staff and a safe and healthy workplace through: 

• Ensuring awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and ‘self-reporting’. 

• Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. Micro pausing, stretching, exercising. 

• Role model our Transformation Code of Conduct (CoC) 

What we look for 

• Knowledge of the security or technology industry. 

• You will be energetic, enthusiastic yet considered and calm under pressure. 

• You are able to speak up and be heard, you are driven, and ready to really make your mark on a global scale, thriving on success. 

• You are able to work well in a team environment. 

• Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word) 

• You get things done - you are analytical, organized, and manage competing priorities with ease. 

• Experience within the SOC environment. (preferred) 

• Security, military, law enforcement, or emergency services experience. (preferred) 

Other Requirements: 

• Must be able to work 1st shift ,2nd or 3rd shift

• Must be able and willing to work in person at the SOC – located in Redmond. 

• U.S. citizen or legal right to work in the U.S. 

• Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than his/her start date, unless candidate has a valid medical condition or sincerely held religious belief precluding him/ her from receiving the vaccine. 

HIRING HOURLY RANGE: $26 - $28 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your

background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.