What will you do

You will play an active role in ensuring that our customers receive a first-class service experience. In addition, you work independently, in a structured manner and working on various contract administrative tasks. You will act as a partner for our sales and project management teams and be responsible for our install and service contracts. You will maintain a high level of customer service and answer contractual queries.

How you will do it

• Managing and processing orders.
• Reviewing & managing contracts data in our ERP system and monitoring they are following company policies.
• Processing data for new orders and order modifications.
• Create billing invoices and credit notes.
• Completing commercial correspondence and supporting project managers with order related matters.
• Communication verbally and in writing in English and French.
• Be the first point of contact for contractual questions from our customers.
• Checking contracts and approvals in our CRM tool.
• Support and manage dispute resolution.
• Maintaining the master data of our customers
• Communicating proactively with clients.

What we look for

Required:

• Fluency in English and French
• Excellent verbal and written communication skills.
• Ability to effectively communicate with internal and external customers.
• Excellent proficiency with MS Office suite.
• Effective time management, in order to meet deadlines.
• A positive attitude and ability to provide an excellent customer service.
• Ability to work independently and to carry out assignments to completion.
• A team player who enjoys working in a team environment
• Minimum experience working in an administrative role preferably within Finance or Legal.

Preferred:

• Previous experience in finance, customer service, order to cash, quote to cash, accounts receivable, billings, disputes, collections, contract administration or legal related work.
• High proficiency with MS Excel.

Our Benefits

Besides working in an international environment, you will receive a €2000 joining bonus (subject to T&C’s), plus a regularly monthly bonus after your first six months, meal vouchers, a recreation allowance and retail discounts. Additionally, our flexible benefits program will allow you to customize benefits from a selection of 3500 products and service such as gym membership, medical cover, a multi-sports card plus many more.

If you are relocating to Bratislava to join Johnson Controls, you will be eligible to receive a housing allowance to help you setup your new life in Slovakia (subject to T&C’s).

The gross monthly salary for this position starts from 1600 EUR per month and a monthly bonus that starts after your first 6 months. Please note this is a minimum salary and our compensation packages are based on your professional experience and qualifications.

#LI-DD1

#LI-Hybrid