Customer Service Co-Ordinator

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Employment Type: Full time
Location: Manchester, England GB
Job Category: Customer Support
Job Number: WD30191002

What you will do 

As a Service Contract Coordinator based in Manchester, you are the primary contact for our Field Line Managers and Maintenance customers. You are responsible for the day to day operational activities associated to all elements of maintaining our contract base which includes new contract set up, creating visits in line with the customer requirements, reviewing completed visits and associated documents, processing invoices and other general administrative tasks.

What we offer

  • Competitive salary
  • 25 paid holidays + Bank Holidays and sick pay
  • Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
  • Extensive product and on the job/cross training opportunities with outstanding resources available
  • Encouraging and collaborative team environment
  • Career development through various career ladders including Customer Service
  • Dedication to safety through our Zero Harm policy
  • Access to business resource groups
  • Training on our company values

How you will do it 

As a Service Contract coordinator you will keep both the internal and external customers informed at all times on the service you are providing, communication will be a key aspect of your role. You will report to the local regional supervisor and work on a defined scope of activity, covering a specific region of the UK. A key area of your responsibility will be to keep the Regional planners up to date with the visit schedules for all active Maintenance contracts, in addition, you will organise monthly calls and meetings with the Field Line managers.

What we look for 

  • Organizational skills
  • Attention to details
  • Experience of similar role (desired)
  • Excellent communication skills both verbally and written
  • An ability to follow process and communicate with staff at all levels

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