Johnson Controls
-
Richmond,
VA
Johnson Controls is a world class employer where ingenuity and excellence are welcome. We are a global market leader in Automotive Experience, Building Efficiency and Power Solutions with over 140,000 employees in 125 countries. For over a century, Johnson Controls has been working to find new ways to improve the places where people live, work and travel, which in turn gives our employees the chance to change the world. At Johnson Controls, you’ll be challenged to innovate and encouraged to apply your talent and knowledge in an environment that values teamwork, integrity and diversity. Join us now! Your Ingenuity is welcome! JCI is an Equal Opportunity/Affirmative Action employer, and as such does not discriminate in its recruiting and selection process based on disability or handicap status. If you are a person with a disability and you need an accommodation during the application process, please call our Talent Acquisition Hotline at (414)-524-8999 and press option #0.
Under general supervision, manages and develops the truck based chiller service business within a specified territory and delivers (executes) this service to our customers, meeting service sales and pre-determined profitability objectives. Provides technical customer support and drives customer satisfaction and retention. Responsible for employee development, retention and safety program compliance.
PRINCIPAL DUTIES:
1. Leads assigned mechanics in the delivery of quality service and customer satisfaction while ensuring safety compliance. Coaches, mentors and conducts training sessions as required.
2. Provides technical solutions to very complex problems either troubleshooting the system / equipment or advises others on how to resolve problems.
3. Monitors and ensures contract obligations and other customer requirements are consistently met while maximizing gross margin profitability.
4. Responsible for estimate reviews for all business assigned. Tasked with goals for gross margin delivery and profitability.
5. Provides risk mitigation on warranty issues. Investigates customer calls or claims and provides recommendations and feedback to branch management regarding causes and coverage.
6. Coordinates with New Equipment Sales on news equipment start-ups, as well as sales leads and new customers.
7. Performs other duties as assigned.
Qualifications
Ten years of progressive troubleshooting and leadership experience in the HVAC&R industry. Bachelor's degree in electrical or mechanical engineering plus five years of relevant HVAC& R experience preferred. Work requires one or two years of prior experience in directing or leading the work of others. Must have the ability to interact effectively with employees and customers in difficult situations. Possesses proven communication skills and the ability to present technical ideas and concepts to customers and other technical professions. Ability to troubleshoot HVAC&R controls and systems is required.
Job
Service Operations & Management
Primary Location
VA-Richmond
Organization
Controls North America
Richmond, VA
Richmond, Virginia
|
|
|
