Johnson Controls
-
Hayward,
CA
Johnson Controls is a world class employer where ingenuity and excellence are welcome. We are a global market leader in Automotive Experience, Building Efficiency and Power Solutions with over 140,000 employees in 125 countries. For over a century, Johnson Controls has been working to find new ways to improve the places where people live, work and travel, which in turn gives our employees the chance to change the world. At Johnson Controls, you’ll be challenged to innovate and encouraged to apply your talent and knowledge in an environment that values teamwork, integrity and diversity. Join us now! Your Ingenuity is welcome! JCI is an Equal Opportunity/Affirmative Action employer, and as such does not discriminate in its recruiting and selection process based on disability or handicap status. If you are a person with a disability and you need an accommodation during the application process, please call our Talent Acquisition Hotline at (414)-524-8999 and press option #0.
Executes the fire and security business including profitability and productivity for assigned teams. Develops and implements operations plans for assigned teams. Ensures overall operational excellence, customer satisfaction and business growth.
PRINCIPAL DUTIES:
1.
Supervises and provides leadership for assigned Fire and Security Teams. Ensures developmental plans are in place.
2.
Leads the execution efforts of assigned business. Ensures consistency of delivery systems. Monitors and tracks the business plans.
3.
Coordinates the team's interface with sales to ensure all sales opportunities are supported including linkage to installation opportunities. Escalates potential market opportunities to the attention of the appropriate branch or region resource for strategic direction.
4.
Ensures that serviced account portfolios are achieving growth, proper profit levels and customer satisfaction.
5.
Recommends and supports staffing requirements for the assigned business. Serves as a communication channel to share the best practice strategies and results enables SSA vision.
6.
Implements plans to comply, and monitors standards for fire and security operations. Audits the effectiveness of operations and makes changes to improve performance. Ensures that contractual obligations are completed and customer satisfaction is achieved.
7.
Drives service and installation operational review meetings, reviewing bids and estimates for accuracy.
8.
Effectively utilizes branch manpower and management and deployment of overall resources. Analyzes operations processes and provide recommendations
9.
for improvements. Executes other managerial responsibilities, i.e., performance reviews and acquisitions consistent with established business strategy.
10.
Recruits, hires and retains fire and security operational staff. Prepares and delivers clear performance expectations, performance reviews, and
11.
development plans for direct reports teaming with the appropriate matrix functional manager. Ensures a consistent level of coaching, which includes
12.
monthly one on one(s), operational and financial reviews.
13.
Works with team leaders to ensure proper manpower and skill levels for the successful and profitable execution of the fire and security business.
14.
Performs other duties as related to customer satisfaction, deployment of strategic initiatives to teams, development and maintenance of team business plans and account management of service customers.
Qualifications
Bachelor's degree in Engineering, Business, Marketing or equivalent work experience. Masters degree preferred. A minimum of eight years of progressive sales and / or operational experience in fire and security services. Three years of experience in management role with responsibility for the productivity and development of others. Green Belt level in Six Sigma desired. Must have the ability to interact effectively with employees and customers in difficult situations. Able to travel at least 30% of the time.
Job
System Operations & Management
Primary Location
CA-Hayward
Organization
Controls North America
Hayward, CA
Hayward, California
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