Johnson Controls
-
Knoxville,
TN
Johnson Controls is a world class employer where ingenuity and excellence are welcome. We are a global market leader in Automotive Experience, Building Efficiency and Power Solutions with over 140,000 employees in 125 countries. For over a century, Johnson Controls has been working to find new ways to improve the places where people live, work and travel, which in turn gives our employees the chance to change the world. At Johnson Controls, you’ll be challenged to innovate and encouraged to apply your talent and knowledge in an environment that values teamwork, integrity and diversity. Join us now! Your Ingenuity is welcome! JCI is an Equal Opportunity/Affirmative Action employer, and as such does not discriminate in its recruiting and selection process based on disability or handicap status. If you are a person with a disability and you need an accommodation during the application process, please call our Talent Acquisition Hotline at (414)-524-8999 and press option #0.
Under general direction, establishes and monitors energy consumption, utility usage, Utility Supply Side Management and facilities operations and maintenance programs to ensure that savings are consistent with Performance Contract obligations and guarantees. Pro-actively assists in taking necessary actions as required limiting risk and ensuring a high level of customer satisfaction. Proactively identifies customer needs to seek new Solutions Sales opportunities. Utilizes Service resources to assess and correct potential shortfalls. Possesses knowledge of and promotes Utility Supply Side Service, ISC Bill Payment Services, Remote Measurement and Verification Monitoring/ECM, Performance Indexing, LEED and other knowledge base offerings.
PRINCIPLE DUTIES:
1.
Maintains positive customer relationships after the onset of the guarantee. Develops and maintains customer relationship throughout the duration of the guarantee.
2.
Monitors data gathering systems (Remote Measurement and Verification Monitoring/ECM, NISC Web Base Tool) to track energy consumption during the installation and guarantee/tracking phases.
3.
Owns and manages the process that ensures timely collection and accurate data entry of utility bills or other monitored consumption. Initiates actions and develops positive customer relationships to support this activity.
4.
Coordinates and prepares Performance Value Reports for all Performance Contracts including the analysis of cost reductions implemented to meet contract specifications and/or guarantees. Reports project savings and tracking to Performance Assurance Manager.
5.
Monitors energy consumption and non-energy performance items. Researches problems that might cause additional usage by monitoring data and may make facility inspections. Gathers further information from on-site service providers and customer's maintenance staff. Initiates immediate corrective actions, which includes notifying the customer of any needed action on their behalf. Keeps Performance Assurance Manager updated and involved when need for corrective action is identified.
6.
Manages assigned Measurement and Verification PSAs, ensuring all Solutions commitments and contractual obligations are met to support the success of the guarantee.
7.
Uses Johnson Controls standard tools to assist in identifying and calculating base line adjustments such as building use changes or equipment additions or subtractions. Consults with customer on changes in an effort to prepare the customer for resulting budget impacts and to ensure the customer's comprehension of adjustments.
8.
Notifies the Performance Assurance Manager of potential guarantee shortfalls immediately and ensures a plan is in place for proper resolution.
9.
Responsible for coordinating and auditing the regional ValueTrack database. Generates internal reports related to both ValueTrack and other risk management reporting as requested.
10.
Keeps abreast and promotes use of the NISC bill payment and analysis tool/service, Remote Measurement and Verification Monitoring/ECM tools and services.
11.
Manages industry related award programs.
12.
Will participate in the development of Performance Contracts by working with the Solutions Sales and the Project Development group.
13.
Identifies areas needing further attention and seeks new Solutions Sales opportunities for energy conservation or non-energy performance items within the customer's facility. Assures the objectives of the Performance Contract are being met, regardless of the guarantee status. Meets with the customer on a regular basis.
OTHER DUTIES:
1.
May assist in preliminary data analysis and/or participate in team presentation of Performance Management to the customer during the sales process.
2.
May act as an On-Site Facility Operations Consultant.
3.
Performs other duties as required.
Qualifications
Bachelor's Degree in Engineering or Engineering Technology with a minimum of five years in the field of building systems/operations or ten years experience in the management of Quality, Energy & Maintenance programs and Facility Operations. Possession of Certified Energy Manager (CEM) & Certified Measurement & Verification Professional (CMPV) certificate are mandatory. Strong computer and analytical skills required. Must demonstrate the ability to effectively communicate throughout the customer and JCI organizations. Proven skills in communication, customer satisfaction and team building. Proven high level report-writing skills. Ability to learn and use facility management systems to provide quick response and risk guarantee management. Able to travel approximately 50%.
Job
Service Operations & Management
Primary Location
TN-Knoxville
Organization
Controls North America
Knoxville, TN
Knoxville, Tennessee
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